Discussing a Delayed Shipment
IntermediateWork
A female project leader and a male supplier hold a video call to address a delayed shipment and negotiate a new delivery timeline.
L
LinW
WangL
王经理，您好，我今天想跟您聊一下这批货延迟的问题。
Wáng jīnglǐ, nín hǎo, wǒ jīntiān xiǎng gēn nín liáo yíxià zhè pī huò yánchí de wèntí.
Manager Wang, hello. Today I'd like to talk with you about the delay of this shipment.
W
林经理您好，非常抱歉，这次延迟确实给你们添了不少麻烦。
Lín jīnglǐ nín hǎo, fēicháng bàoqiàn, zhè cì yánchí quèshí gěi nǐmen tiān le bù shǎo máfan.
Hello, Manager Lin. I'm very sorry—this delay has indeed caused you quite a bit of trouble.
L
我能理解。不过能不能告诉我，到底是什么原因造成的延迟？
Wǒ néng lǐjiě. Búguò néng bu néng gàosu wǒ, dàodǐ shì shénme yuányīn zàochéng de yánchí?
I understand. But could you tell me what exactly caused the delay?
W
主要是因为原材料供应出了问题，工厂那边被迫停工了几天。
Zhǔyào shì yīnwèi yuáncáiliào gōngyìng chū le wèntí, gōngchǎng nàbiān bèipò tínggōng le jǐ tiān.
It's mainly because there was a problem with the raw material supply, and the factory had to stop work for a few days.
L
原来是这样。那现在原材料的问题解决了吗？
Yuánlái shì zhèyàng. Nà xiànzài yuáncáiliào de wèntí jiějué le ma?
I see. So has the raw material problem been solved now?
W
已经解决了，我们上周换了一家新的供应商，生产也恢复正常了。
Yǐjīng jiějué le, wǒmen shàng zhōu huàn le yì jiā xīn de gōngyìngshāng, shēngchǎn yě huīfù zhèngcháng le.
It's already resolved. Last week we switched to a new supplier, and production has returned to normal.
L
那太好了。我们的客户一直在催，所以我需要一个明确的交货时间。
Nà tài hǎo le. Wǒmen de kèhù yìzhí zài cuī, suǒyǐ wǒ xūyào yí gè míngquè de jiāohuò shíjiān.
That's great. Our client keeps pushing us, so I need a clear delivery date.
W
我们计划这周末完成生产，下周一就安排发货，大概两周后就能到。
Wǒmen jìhuà zhè zhōumò wánchéng shēngchǎn, xià zhōuyī jiù ānpái fāhuò, dàgài liǎng zhōu hòu jiù néng dào.
We plan to finish production this weekend and arrange shipment next Monday, so it should arrive in about two weeks.
L
两周有点久。能不能想办法走空运，把时间缩短到一周？
Liǎng zhōu yǒudiǎn jiǔ. Néng bu néng xiǎng bànfǎ zǒu kōngyùn, bǎ shíjiān suōduǎn dào yì zhōu?
Two weeks is a bit long. Could you find a way to use air freight and shorten it to one week?
W
空运没问题，不过费用会高一些，这部分能不能由你们来承担？
Kōngyùn méi wèntí, búguò fèiyòng huì gāo yìxiē, zhè bùfen néng bu néng yóu nǐmen lái chéngdān?
Air freight is fine, but the cost will be a bit higher. Could your side cover this part?
L
考虑到延迟是你们那边造成的，我觉得空运费用由你们负责比较合理。
Kǎolǜ dào yánchí shì nǐmen nàbiān zàochéng de, wǒ juéde kōngyùn fèiyòng yóu nǐmen fùzé bǐjiào hélǐ.
Considering the delay was caused on your side, I think it's more reasonable for you to be responsible for the air freight cost.
W
您说得有道理，那这次空运的费用就由我们来承担，我马上去安排。
Nín shuō de yǒu dàolǐ, nà zhè cì kōngyùn de fèiyòng jiù yóu wǒmen lái chéngdān, wǒ mǎshàng qù ānpái.
What you said makes sense. So we'll cover the air freight cost this time, and I'll arrange it right away.